Lorikeet
for PSYCH2U
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for PSYCH2U
for PSYCH2U
We built an AI agent for the team that fields PSYCH2U's patient calls and chats — bookings, reschedules, Medicare rebates, telehealth tech help, finding the right clinician. It works across chat and voice, with the same brain on both, so the admin team can spend more time on the cases that need a human.
Loaded with dummy data for a fictional patient called Sarah Mitchell. Try one of these:
Trained on PSYCH2U's services, Medicare rules, MHTP requirements, and the tone the admin team would use with a stressed patient.
Search availability, confirm fees, charge the deposit, send the SMS and email — without the admin team opening ConsultMed.
Applies the 24-hour deposit policy automatically. Patients hear the consequence before confirming so there's no surprise charges.
Knows the $98.95 / $145.25 rebate split, the 48-hour processing window, and how to point a patient at myGov when something looks off.
Patients describe what they need ("ADHD assessment", "trauma therapy") and the agent suggests a clinician with the right specialty and availability.
Resends the secure video link, walks through quick troubleshooting, and escalates to the team when a session is starting now.
If a patient sounds in distress or discloses thoughts of self-harm, the agent stops the routine flow and signposts Lifeline and 000 first.
PSYCH2U's admin team spends a lot of the day on calls with patients. The same AI brain you tested in chat answers the phone, with a calmer pace, shorter turns, and numbers chunked so they actually land.
0480 845 582Demo line. Australian landline calls only.
Configured specifically for PSYCH2U's admin workflows, with crisis-safety and "no clinical advice" as hard rules.
Read the PSYCH2U site and FAQ. Pulled in fees, MHTP rules, telehealth setup, the cancellation policy.
Eight workflows for the most common admin tasks, each with the actual policy and tone the team would use.
Booking, rescheduling, cancelling, charging, sending SMS links — all real actions, all confirmed before the agent commits.
Crisis-disclosure detection, no clinical advice, demo-honest escalation language. Tested before sharing.
From this demo to production in weeks, not months.
Plug in ConsultMed, your patient records, Medicare claiming, and your payment processor. We handle the integration.
Replace dummy data with your actual clinician roster, fees, and patient records. The same workflows just point at production.
Roll the chat widget out alongside your existing admin team. Lower-stakes channel to build confidence in the agent before going to voice.
Same brain, different surface. The agent picks up admin calls, with warm handoff to your team for anything outside scope.
Same approach for My Emergency Doctor's more complex workflows once PSYCH2U is settled. The platform doesn't care which brand it's wearing.
The bookings, reschedules, and rebate questions that fill the day get handled before they reach the team.
Every patient gets the policy quoted accurately — fees, deposits, MHTP rules — without depending on which admin picks up.
Patients can book, reschedule, and ask about rebates after-hours instead of waiting until Monday morning.
Distress signals trigger Lifeline + 000 signposting, not a generic "please call us back". Built in, always on.
The agent never sounds like an upbeat retail bot. Tone is plain, warm, never performatively cheerful.
Clinical questions go straight back to the treating clinician. The agent doesn't pretend to know more than it does.
We'd love to walk you and the team through how this looks in production, integrate ConsultMed, and discuss what an MED expansion might look like.
Talk to the team